---
title: "How to Fix AWS CloudWatch Alarm Incidents"
description: "Here are the steps to resolve AWS cloud tickets and save your SLA time."
url: https://srinimf.com/2022/08/20/how-to-resolve-aws-cloud-tickets-and-save-sla-time/
date: 2022-08-20
modified: 2026-10-10
author: "Srini"
image: https://i0.wp.com/srinimf.com/wp-content/uploads/2022/08/pexels-photo-7242781.jpeg?fit=1880%2C1253&ssl=1
categories: ["AWS"]
tags: ["AWS Cloud tickets"]
type: post
lang: en
---

# How to Fix AWS CloudWatch Alarm Incidents

Here are the steps to fix incidents that trigger from AWS CloudWatch Alarms.

## **AWS CloudWatch Incidents**

- You can create alarms in the AWS CloudWatch on a specific metric. A metric can be failed login attempts, CPU usage, Server is down etc.
- When an alarm triggers ( after it crosses the defined threshold limit, as configured), a Remedy ticket automatically triggers the support team.
- The support (operations) team should analyze the root cause of the issue.

## **[How to](https://srinimf.com/2022/07/23/how-to-setup-alarm-in-aws/) resolve AWS incidents: 7 steps**

*AWS remedy incidents*

### **Step#1**

Check the ticket description to know the AWS account (It may get from Production, Development, or Integration accounts). Then login into that account using your**[IAM role credentials.](https://srinimf.com/2021/08/09/aws-iam-service-these-are-helpful-interviews-questions/)**

### **Step#2**

After you log in, in the AWS console search for CloudWatch.

### **Step#3**

Next, click on the alarms list, and go to the alarm in question. It could be in the red, which means in alarm state.

### **Step#4**

Now, you can verify the graphical display and timestamp when the alarm triggers (timestamp).

### **Step#5**

Go to the log groups list, and select the log-group in which the alarm metric is defined. Below, you will find the relation between the log group and the alarm.

![Creating an alarm from a log group in the AWS.](https://i0.wp.com/srinimf.com/wp-content/uploads/2022/08/image-2.png?resize=974%2C499&ssl=1)*[Image is adapted from AWS blogs](https://aws.amazon.com/blogs/mt/using-amazon-cloudwatch-metric-filters-and-alarms-to-monitor-logs-on-sonicwall-firewall/)*

### **Step#6**

Select the relevant log group, and go to the latest log stream. The other way, you can find the log stream by[filtering the time](https://docs.aws.amazon.com/AmazonCloudWatch/latest/logs/SearchDataFilterPattern.html).

### **Step#7**

Once you get the event details, you can check the error and find the root cause of the issue.

Keep reading

- [How to Setup Alarm in AWS](https://srinimf.com/2022/07/23/how-to-setup-alarm-in-aws/)DateJuly 23, 2022
- [AWS Logging Best Practices for Effective Monitoring](https://srinimf.com/2024/08/11/effective-aws-log-monitoring-a-step-by-step-guide/)DateAugust 11, 2024
- [Exclusive 10 Interview Questions on AWS Operations](https://srinimf.com/2022/01/31/10-top-aws-interview-questions-useful-for-operations-team/)DateJanuary 31, 2022

Related

- [How to Configure ServiceNow to AWS CloudWatch Alarms](https://aws.amazon.com/blogs/mt/how-to-automatically-create-an-incident-in-servicenow-from-an-amazon-cloudwatch-alarm/)

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