In the IT process the three terms are very common such as Event, Incident and Problem management.
As per ITIL Event mgmt means constantly monitoring CI(configuration items) and Services.
For instance,
- Monitoring production jobs
- Monitoring certain storage exceeds the limit etc
As per ITIL, incident management is an Event not from the standard operation of the service.
For example,
- Incidents from users
- Incidents from management info systems
As per ITIL, Problem management means,
The aim is to minimise the impact of problems on the organization.
A ‘Problem’ is the unknown cause of one or more incidents, often identified as a result of multiple similar incidents.
For example,
- Incident records
- Details about incidents etc..
ITIL: Information Technology Infrastructure Library
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