In the IT process the three terms are very common such as Event, Incident and Problem management.
As per ITIL Event mgmt means constantly monitoring CI(configuration items) and Services.
- Monitoring production jobs
- Monitoring certain storage exceeds the limit etc
As per ITIL, incident management is an Event not from the standard operation of the service.
- Incidents from users
- Incidents from management info systems
As per ITIL, Problem management means,
The aim is to minimise the impact of problems on the organization.
- Incident records
- Details about incidents etc..